Our 60-Day Satisfaction Guarantee

We want you to feel confident trying SettledPaws.

That’s why every eligible order is covered by our 60-day money-back guarantee. If you’re not satisfied with your purchase, you may request a refund within 60 days of delivery.

Eligibility for Refunds

To be eligible under our 60-day guarantee:

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  Your refund request must be made within 60 days of the delivery date.
  
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  Proof of purchase is required.
  
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  We may ask for your order number, photos, or a brief description of your experience so we can better understand the issue.
  
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  If a return is required, we’ll provide instructions before you send anything back.
  
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  We reserve the right to refuse refunds in cases of misuse, abuse, duplicate claims, or suspected fraudulent activity.
  

How to Request a Refund

Email us at team@settledpaws.com within 60 days of delivery.

Please include:

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  Your order number
  
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  The email address used to place your order
  
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  A brief description of why you’re requesting a refund
  

Our customer support team will review your request and guide you through the next steps.

Once a refund has been approved, it will be issued to your original payment method.

Please allow 3–5 business days for us to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.

Original shipping charges are non-refundable unless your order arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your fountain or any included item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at team@settledpaws.com.

Please include:

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  Your order number
  
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  A clear photo or video showing the issue
  
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  A brief description of what went wrong
  

Once the issue has been verified, we’ll work with you to make it right. Depending on the situation, this may include a replacement, replacement part, or refund at no additional cost to you.

Missing Parts or Accessories

If your order arrives with a missing component, filter, accessory, or other included item, please contact us within 14 days of delivery.

Include your order number and a photo of everything you received so we can resolve the issue as quickly as possible.

Returns

Please contact us before returning any product.

Do not send your order back without receiving return instructions from our customer support team first, as this may delay or prevent your refund from being processed.

If a return is required as part of your refund request, we will provide the appropriate return instructions.

Important Notes

Our 60-day guarantee is intended to give customers a genuine opportunity to try SettledPaws and decide whether the product is right for them.

Refund requests submitted after the 60-day period may not be eligible.

Orders showing evidence of intentional damage, misuse, fraudulent activity, or repeated abuse of our refund policy may be refused.

Refunds will normally be returned to the original payment method used to place the order.

This policy does not limit any mandatory consumer rights that may apply under the laws of your country or region.

Need Help?

If you have questions about your order, refund eligibility, replacement parts, or anything else, contact us at team@settledpaws.com.

We’re happy to help.

The SettledPaws Team